CUSTOMER SERVICE GUARANTEE

BusinessCo Group Pty Ltd ACN 165 627 216 and Associated Entities Business1300 Pty Ltd ACN 165 627 216, BusinessCom Australia and BusinessCo PBX.

CONTENTS

1. INTRODUCTION
2. WHAT IS COVERED
3. WHAT IS NOT COVERED
4. TRANSFER OF SERVICES BETWEEN PHONE COMPANIES
5. MAXIMUM CONNECTION TIME FRAMES
6. DEFINITION OF A FAULT UNDER CSG
7. MAXIMUM APPOINTMENT TIME FRAMES
8. CUSTOMERS WITH LIFE-THREATENING MEDICAL CONDITIONS
9. EXEMPTIONS FROM CSG STANDARD
10. MASS SERVICE DISRUPTIONS
11. COMPENSATION
12. MAKING A CLAIM