HOME
BUSINESS TELCO
BUSINESS PBX
BUSINESS INBOUND
ABOUT US
MORE INFO
RESOURCES
POLICIES and LEGAL
PARTNER PROGRAM
ACCOUNT PAYMENTS
HOME
BUSINESS TELCO
BUSINESS PBX
BUSINESS INBOUND
ABOUT US
MORE INFO
RESOURCES
POLICIES and LEGAL
PARTNER PROGRAM
ACCOUNT PAYMENTS
Menu
HOME
BUSINESS TELCO
BUSINESS PBX
BUSINESS INBOUND
ABOUT US
MORE INFO
RESOURCES
POLICIES and LEGAL
PARTNER PROGRAM
ACCOUNT PAYMENTS
CUSTOMER SERVICE GUARANTEE
BusinessCo Group Pty Ltd ACN 165 627 216 and Associated Entities Business1300 Pty Ltd ACN 165 627 216, BusinessCom Australia and BusinessCo PBX.
CONTENTS
INTRODUCTION
WHAT IS COVERED
WHAT IS NOT COVERED
TRANSFER OF SERVICES BETWEEN PHONE COMPANIES
MAXIMUM CONNECTION TIME FRAMES
DEFINITION OF A FAULT UNDER CSG
MAXIMUM APPOINTMENT TIME FRAMES
CUSTOMERS WITH LIFE-THREATENING MEDICAL CONDITIONS
EXEMPTIONS FROM CSG STANDARD
MASS SERVICE DISRUPTIONS
COMPENSATION
MAKING A CLAIM