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Partner Program
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POLICIES and LEGAL

Company Terms and Policy Documents

Terms and Conditions

  • Standard Form of Agreement (SFOA)
  • Website Terms and Conditions
  • Direct Debit Service Agreement 

Company Policies

  • Privacy Policy
  • Acceptable Use Policy
  • Financial Hardship Policy
  • Hardware Warranty and Returns Policy

Customer Care Policies

  • Complaints Handling Policy
  • Compliments and Complaints

Customer Forms

NBN Fact Sheets

  • NBN Fact Sheet: Fixed Line
  • NBN Fact Sheet: Fixed Wireless