POLICIES and LEGAL

Terms and Conditions

• Standard Form of Agreement (SFOA)
• Website Terms and Conditions
• Direct Debit Service Agreement 

Company Policies

• Privacy Policy
• Acceptable Use Policy
• Financial Hardship Policy
• Hardware Warranty and Returns Policy

Customer Care Policies

• Complaints Handling Policy
• Compliments and Complaints

Customer Forms

• Appointment of Authorised Representative
• CSG Waiver

NBN Fact Sheets

• NBN Fact Sheet: Fixed Line
• NBN Fact Sheet: Fixed Wireless